🛠️ After Sales Service
●Standard Warranty: 12 months or 2,000 operating hours.
●Extended Warranty: Optional coverage up to 36 months.
●Global Support: 24/7 technical assistance and spare parts supply.
●Training: On-site or remote operation and maintenance training.
🏢 Company Profile
We are a modern high-tech enterprise focusing on the research and development of industrial robots, palletizing robots, and logistics automation lines. Our systems are widely used in chemical, feed, food, beverage, and automated logistics industries. By selecting high-quality accessories from the United States, Japan, and Europe, we ensure our equipment meets the highest technical indicators and market competitiveness.
❓ Frequently Asked Questions
Q1: How long does it take to receive the machine?
For standard types, we can ship within 7 days. Customized solutions typically take about 20-25 working days.
Q2: What is the product warranty period?
The standard product warranty period is 12 months.
Q3: Can you help consolidate goods from other suppliers?
Yes, we can help pack products from other suppliers into your container at our factory to streamline your logistics.
Q4: How do you perform quality checks remotely?
We conduct live video inspections via Zoom, Microsoft Teams, WhatsApp, or WeChat to demonstrate machine performance.
Q5: Do you provide technical training?
Yes, we offer both on-site and remote training for operation and maintenance to ensure your staff can manage the equipment efficiently.
Q6: Is global technical support available?
We provide 24/7 technical assistance and a stable supply of spare parts to support our global clients.
Lunasol Logistics
