❓ Frequently Asked Questions
Q: Can you design a packaging line according to our specific product?
A: Yes, we have a professional engineering team that provides customized automation solutions tailored to your industry requirements and site demands.
Q: What kind of after-sale service do you provide?
A: We offer a 1-year warranty and lifetime maintenance. Services include online guidance, remote video teaching, and on-site installation, debugging, and programming.
Q: How long is the typical delivery time?
A: Generally, it is 3-10 days if the goods are in stock, or 15-30 days for non-stock items, depending on the order quantity and customization needs.
Q: Do you test the equipment before delivery?
A: Yes, we perform 100% rigorous testing and debugging on all equipment before it leaves our facility to ensure optimal performance.
Q: What are your accepted terms of payment?
A: We accept bank transfers (T/T), Letters of Credit (L/C), and work with standard terms such as EXW, FOB, CFR, and CIF.
Q: What if we encounter trouble while using the machine?
A: We provide comprehensive English user manuals and online video support. Our technicians are also available for overseas on-site service if required.
Lunasol Logistics
